Privacy Policy

WholesaleBridge LLC ("WholesaleBridge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wholesalebridge.io (the "Site") and use our services.

1. Information We Collect

Information You Provide

When you sign up for our waitlist or create an account, we may collect:

• Email address
• Company name
• Estimated monthly order volume
• Primary wholesale platform (e.g., Faire)
• Referral code (if applicable)

Information Collected When Using the Service

When you use the WholesaleBridge platform, we process data that you upload, including:

• Shipping CSV or XML files containing order numbers, carrier names, tracking numbers, and shipping costs
• Column mapping configurations that you define
• Cost adjustment settings for your organization

We process this data solely to provide the fulfillment synchronization service you have requested. Uploaded files are processed in memory and are not permanently stored on our servers beyond what is necessary to complete the synchronization and maintain your audit trail.

Automatically Collected Information

When you visit the Site, we may automatically collect certain information, including your IP address, browser type, operating system, and referring URL. This information is used for site security and aggregate analytics only.

2. How We Use Your Information

We use the information we collect to:

• Manage your waitlist registration and communicate product updates
• Provide, operate, and maintain our fulfillment synchronization service
• Process and transmit your shipping data to third-party marketplace APIs (e.g., Faire) on your behalf and at your direction
• Maintain audit trails for your synchronization history
• Respond to your inquiries and support requests
• Send administrative communications about the service
• Improve our services and develop new features

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Third-Party APIs (at your direction): When you use our sync service, we transmit your shipping data to marketplace APIs (e.g., Faire) using API credentials that you provide. This transmission is performed solely at your direction and on your behalf.
• Service Providers: We use third-party service providers for hosting (Railway), database (Supabase), and email notifications (Resend). These providers process data solely to support our service and are contractually bound to protect your information.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.

4. Data Security

We implement industry-standard security measures to protect your information:

• All API keys you provide are encrypted at rest using Supabase Vault (AES-256 encryption)
• All data transmission occurs over HTTPS/TLS encrypted connections
• Multi-tenant data isolation is enforced at the database level using PostgreSQL Row Level Security
• Decrypted API keys and raw file data are explicitly purged from server memory after each synchronization operation
• All operations are logged in a PII-sanitized audit trail

While we use commercially reasonable efforts to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to provide our services and fulfill the purposes described in this policy:

• Waitlist data: Retained until you request removal or until your account is created.
• Synchronization records: Retained in accordance with our data retention policy and applicable platform requirements. You may request deletion at any time.
• Account data: Retained for the duration of your account. Upon account termination, your data will be deleted in accordance with applicable requirements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Know: You may request information about what personal data we collect and how we use it.
• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Deletion: You may request that we delete your personal data. We will comply with such requests subject to legal obligations and legitimate business needs.
• Right to Correction: You may request correction of inaccurate personal data.
• Right to Opt-Out: You may opt out of marketing communications at any time by contacting us.

To exercise any of these rights, please contact us at privacy@wholesalebridge.io.

7. Cookies and Tracking

Our Site currently does not use cookies or third-party tracking technologies. If we implement analytics or tracking tools in the future, this policy will be updated accordingly and you will be notified.

8. Children's Privacy

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of the Site after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

WholesaleBridge LLC
Email: privacy@wholesalebridge.io
Website: wholesalebridge.io